Water Department

“The Water Department continues to receive multiple daily requests for water service turn-ons.  In an effort to serve the community, and protect our staff, we will evaluate each request on a case-by-case basis.  Our goal is zero personal contact in order to protect our staff and the public.  Restaurants and food establishments are currently being turned on for take-out services.  We will work with both property owners and property management firms to turn on water service for owner-occupied buildings or units.  Per the Governor’s Orders, we will not be activating short term rental units or hotels.  We are currently working with reduced staff, please be patient while we schedule these appointments while also maintaining day to day activities.”   

The Water Department is responsible for providing its customers with safe, high quality drinking water adhering to U.S. Environmental Protection Agency (EPA) and Massachusetts Department of Environmental Protection (MassDEP) drinking water regulations.

  • The Department operates and maintains three groundwater sources located within the Town of Truro: the Knowles Crossing Wellfield consisting of three gravel packed wells; the Paul Daley Wellfield consisting of six active gravel packed wells; and North Union Field consisting of two gravel packed wells. 
  • Operate and maintain two water treatment facilities: a 1.2 Million Gallon per Day (MGD) membrane filtration facility treating raw water from the Knowles Crossing and Paul Daley wellfields, and a .734 Million Gallon per Day (MGD) corrosion control facility treating the North Union Field wells.
  • Provide customer support and billings for over 3,900 accounts
  • Operate and maintain over 42 miles of water distribution piping, two water storage facilities totaling 6.4 million gallons, 11 gravel packed wells, two water treatment facilities, one booster pump station, 700 gate valves, 282 fire hydrants, water meter maintenance to over 3,900 meters, and testing of 191 registered backflow prevention devices.

FOR WATER EMERGENCIES:

For water emergencies outside of regular business hours (Monday-Thursday 7 am to 4 pm and Friday 7 am to 11 am) or on an observed holiday please contact the Provincetown Police Department at (508) 487-1212 in order to dispatch an on-call technician. Please note that there is a fee for after-hours call-outs.


Real Estate Transfer Policy (PDF)
Policy for obtaining a final Water & Sewer bill when a property is sold 

FOR YOUR INFORMATION:

Annual Water Quality Reports


Meeting the requirements of the Safe Drinking Water Act, the Provincetown Water Department is proud to provide you with the Current Annual Drinking Water Quality Report

Past Water Quality Reports


Water Pumpage Report
View summary of Water Pumpage 1998-2017 (PDF)

Water Rules & Regulations

View Water Rules & Regulations (PDF)

Cross Connection Information - Informational Document (PDF)

Water Use Restrictions

By order of the Provincetown Water and Sewer Board, water use restrictions are in effect from June 1 through October 1 in each calendar year (Water Rules and Regulations Section 2.18). View details (PDF)

Violators are subject to fines and termination of water service. (Water Rules and Regulations Section 7.5)

Elderly Low-Income Water & Sewer Exemption

Effective April 15, 2009, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for water service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors.

Effective April 15, 2016, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for sewer service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors. Contact the Board of Assessors for further details.

2016 Water System Update

On February 11, 2016 the Water Department presented a Water System update at a joint meeting of the Provincetown and Truro Boards of Selectmen. You can view the presentation online (PDF).

Contact the Board of Assessors for further details.