Water Department

SIGNIFICANT DROUGHT CONDITIONS DECLARED

To Provincetown Water System Customers in Provincetown and Truro

On August 13, 2020, Energy and Environmental Affairs (EEA) Secretary Kathleen Theoharides declared a Level 2 – Significant Drought in all seven regions of the Commonwealth, which includes the Cape Cod and Islands region.  At a Level 2 – Significant Drought, as outlined in the Massachusetts Drought Management Plan, conditions are becoming significantly dry and warrant detailed monitoring of drought conditions.  

Since June 1st 2020, Provincetown Water System has been under mandatory non-essential outdoor water use restrictions.  Restrictions are in effect until October 1st 2020.  Provincetown Water Department is strongly urging all consumers to conserve water.  Outdoor watering with irrigation systems and sprinklers is prohibited.  Watering with a handheld hose shall be limited to after 5:00 p.m. or before 9:00 a.m. to avoid evaporative losses; New gardens or plantings should be avoided until conditions improve.  Provincetown Water Department appreciates your cooperation.

Cody J. Salisbury

Water Superintendent

FOR INFORMATION REGARDING WATER TURN-ONS, REAL ESTATE SALE METER READINGS, WATER METER INSTALLATIONS AND FREQUENTLY ASKED QUESTIONS RELATED TO THE WATER DEPT. OPERATIONS DURING COVID-19 SITUATION, PLEASE CLICK HERE.

The Water Department is responsible for providing its customers with safe, high quality drinking water adhering to U.S. Environmental Protection Agency (EPA) and Massachusetts Department of Environmental Protection (MassDEP) drinking water regulations.

  • The Department operates and maintains three groundwater sources located within the Town of Truro: the Knowles Crossing Wellfield consisting of three gravel packed wells; the Paul Daley Wellfield consisting of six active gravel packed wells; and North Union Field consisting of two gravel packed wells. 
  • Operate and maintain two water treatment facilities: a 1.2 Million Gallon per Day (MGD) membrane filtration facility treating raw water from the Knowles Crossing and Paul Daley wellfields, and a .734 Million Gallon per Day (MGD) corrosion control facility treating the North Union Field wells.
  • Provide customer support and billings for over 3,900 accounts
  • Operate and maintain over 42 miles of water distribution piping, two water storage facilities totaling 6.4 million gallons, 11 gravel packed wells, two water treatment facilities, one booster pump station, 700 gate valves, 282 fire hydrants, water meter maintenance to over 3,900 meters, and testing of 191 registered backflow prevention devices.

FOR WATER EMERGENCIES:

For water emergencies outside of regular business hours (Monday-Thursday 7 am to 4 pm and Friday 7 am to 11 am) or on an observed holiday please contact the Provincetown Police Department at (508) 487-1212 in order to dispatch an on-call technician. Please note that there is a fee for after-hours call-outs.


Real Estate Transfer Policy (PDF)
Policy for obtaining a final Water & Sewer bill when a property is sold 

FOR YOUR INFORMATION:

Annual Water Quality Reports


Meeting the requirements of the Safe Drinking Water Act, the Provincetown Water Department is proud to provide you with the Current Annual Drinking Water Quality Report (PDF)

Past Water Quality Reports


Water Pumpage Report
View summary of Water Pumpage 2004-2019 (PDF)

Water Rules & Regulations

View Water Rules & Regulations (PDF)

Cross Connection Information - Informational Document (PDF)

Water Use Restrictions

By order of the Provincetown Water and Sewer Board, water use restrictions are in effect from June 1 through October 1 in each calendar year (Water Rules and Regulations Section 2.18). View details (PDF)

Violators are subject to fines and termination of water service. (Water Rules and Regulations Section 7.5)

Elderly Low-Income Water & Sewer Exemption

Effective April 15, 2009, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for water service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors.

Effective April 15, 2016, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for sewer service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors. Contact the Board of Assessors for further details.

Contact the Board of Assessors for further details.