Water Department

NOTE: Water & Sewer RatePayer - Due to the implementation of a new billing system, the town will be UNABLE TO ACCEPT ONLINE PAYMENTS FOR THE CURRENT BILLING CYCLE (this includes the Auto-Pay customers). You have the option of paying your bill by mail or in-person at the Provincetown Town Hall, 260 Commercial Street, Provincetown MA. Please check the Town of Provincetown website “Pay a Bill” (www.provincetown-ma.gov) over the next three months for the status with accepting online water and sewer payments. We appreciate your understanding and apologize for any inconvenience this may cause.


 

Water Emergencies

For water emergencies outside of regular business hours (Monday-Thursday 7 am to 4 pm and Friday 7 am to 11 am) or on an observed holiday please contact the Provincetown Police Department at (508) 487-1212 in order to dispatch an on-call technician. Please note that there is a fee for after-hours call-outs.


Real Estate Transfer Policy (PDF)
Policy for obtaining a final Water & Sewer bill when a property is sold 

FOR YOUR INFORMATION:

Annual Water Quality Reports


Meeting the requirements of the Safe Drinking Water Act, the Provincetown Water Department is proud to provide you with the Current Annual Drinking Water Quality Report

Past Water Quality Reports


Water Pumpage Report
View summary of Water Pumpage 1998-2017 (PDF)

Water Rules & Regulations

View Water Rules & Regulations (PDF)

CROSS CONNECTION - Informational Document (PDF)

Water Use Restrictions

By order of the Provincetown Water and Sewer Board, water use restrictions are in effect from June 1 through October 1 in each calendar year (Water Rules and Regulations Section 2.18). View details (PDF)

Violators are subject to fines and termination of water service. (Water Rules and Regulations Section 7.5)

Elderly Low-Income Water & Sewer Exemption

Effective April 15, 2009, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for water service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors.

Effective April 15, 2016, the Provincetown Water and Sewer Board adopted an exemption equal to one-half of the charges for sewer service per billing cycle for those elderly low-income ratepayers who meet the requirements for a Clause 41C real estate tax exemption, as administered by the Board of Assessors. Contact the Board of Assessors for further details.

2016 Water System Update

On February 11, 2016 the Water Department presented a Water System update at a joint meeting of the Provincetown and Truro Boards of Selectmen. You can view the presentation online (PDF).

Contact the Board of Assessors for further details.